Eigenmann, P., & Bürki, J. (2022). Diverse Intercultural Competence Assessments at a Swiss University of Applied Sciences. CCBC 2022, 257.
The study emphasized the importance of creating an interculturally trained workforce. The study was exploratory in nature and aimed to conduct a needs analysis for intercultural training programs. The study was conducted in the context of a business school. Therefore, 33 staff/faculty members and 147 students participated. The staff/faculties were divided into two groups FGGM Business School (n=10) and International Officers (n=23). Students were also divided into three groups BSc International Business administration (n=76), BSc Business Information Technology (n=22), and BSc Business Administration (n=49). All the participants were required to take the IDI assessment; the staff was in-person debriefed, whereas the students were required to complete an online debrief session. The results of the IDI demonstrated the DO score of the two faculty groups FGGM Business School (DO=100.6) and International Officers (DO=98). Whereas the three student groups demonstrated lower, DO scores, BSc International Business administration (DO=89), BSc Business Information Technology (DO= 83.6), and BSc Business Administration (DO=90).
Further, it was also observed that none of the faculty members were in denial; in the case of FGGM, 30% were in polarization, 40% in minimization, and 30% in acceptance, whereas in the case of international Officers, 21.7% were in polarization, 69.6% in minimization and 8.7% in acceptance. Similarly, in the student groups, it was observed that most students were in either minimization or polarization, while some were in denial. It was also interesting to note that for the student group BSc International Business administration, 1.3 percent of students were in adaptation. The result of this study provided a baseline idea of the intercultural competence level of staff/faculties and students enrolled in the business management program. It also demonstrated the need for developing and implementing effective intercultural initiatives to train faculty/staff and students and move forward towards creating a global workforce.
Business, Management, & Leadership